FAQ

**Frequently Asked Questions (FAQ)**

Welcome to Coresupply!

We understand that you may have questions about our products, services, and policies. Below, we've compiled a list of frequently asked questions to assist you. If you can't find the information you need here, please feel free to reach out to us at [Sales@coresupplycanada.com].

​

**General Questions:**

​

**Q1. What is Coresupply, and what do you offer?**
A1. Coresupply is a provider of building materials for construction projects, serving various construction sites, including low-rise developments, high-rise developments, and infrastructure projects in Ontario and across Canada.

​

**Q2. How can I place an order with Coresupply?**
A2. You can place orders with Coresupply by emailing us at [sales@coresupplycanada.com].

​

**Q3. Where does Coresupply offer its services?**
A3. Coresupply primarily operates in Ontario but makes every effort to provide its services throughout Canada.

​

**Q4. What is the delivery time window for orders from Coresupply?**
A4. We offer delivery time windows for your convenience, which will be communicated during the ordering process. Please note that external factors like weather and transportation may occasionally affect delivery schedules.

​

**Q5. What happens if a product shows a price of $0?**
A5. A price of $0 may indicate various situations, including products being temporarily out of stock or not having sufficient supply. For a full explanation, refer to our [Pricing Discrepancy Clause](#).

​

​

**Shipping and Returns:**

**Q6. How does Coresupply handle returns?**
A6. Coresupply accepts returns for eligible products within 30 days of the delivery date. For detailed information on our return process, please refer to our [Return Policy](#).

​

**Q7. What if I receive a damaged product or encounter discrepancies in my shipment?**
A7. If you receive a damaged product or notice any discrepancies, please report them promptly. For the steps to follow in such cases, see our [Return Policy](#).

​

**Q8. Do I need to provide information about machinery for offloading shipments during delivery?**
A8. Yes, it is essential to provide information about machinery or equipment for offloading shipments when placing your order. Accurate information helps us ensure a successful delivery process.

​

**Q9. What is the role of the designated contact person during shipment delivery?**
A9. The designated contact person is required to sign the packing slip provided by the driver upon receiving the shipment. After signing, you will receive a copy of the packing slip for your records. This process helps maintain transparency and ensures your satisfaction.

​

**Q11. How does Coresupply protect my personal information and privacy?**
A11. We are committed to safeguarding your privacy. For details on how we collect, use, and protect your data, please consult our [Privacy Policy](#).

If you have any additional questions or need further information, please do not hesitate to contact us at [Sales@coresupplycanada.com]. We are here to assist you with your inquiries and provide you with the information you require.